Privacy Policy

Who We Are

Citystone Alliance Group (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Citystone Alliance Group Ltd’s registered office is at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE and we are a company registered in England and Wales under company number 12169223. We are registered on the Information Commissioner’s Office Register; registration number ZA569537, and act as the data controller and data processor when processing your data.

This Privacy Notice also applies to the following Group’s subsidiary companies which are included in any reference to ‘Citystone Alliance Group’ ‘we’ ‘us’ and ‘our’:

Citystone Alliance – Financial Ltd: Registered in England and Wales No. 12571053 (ICO Reg. No. ZA781895)

Citystone Alliance – Legal Ltd: Registered in England and Wales No. 12571266 (ICO Reg. No. ZA784853)

Our designated Data Protection Officer/Appointed Person can be contacted at dpo@citystonealliancegroup.com.

Information That We Collect

Citystone Alliance Group Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect: –

• Name
• Personal email
• Business Email
• Personal Telephone Number
• Personal data contained in third-party social media sites such as LinkedIn
• Financial information such as credit card or bank account information for invoice settlement purposes
• For verification purposes, sometimes the IP address will be collected

We collect information in the below ways: –

• Website contact forms
• Direct contact
• Publicly available data
• Other legitimate sources

How We Use Your Personal Data

Citystone Alliance Group takes your privacy very seriously and we will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and/or marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below: –

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address

• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Citystone Alliance Group processes about you and to request information about: –

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Citystone Alliance Group uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Jottacloud (Jotta AS):

The cloud service provider processes personal data stored within their databases or servers, on our behalf (the controller). The cloud service provider cannot do anything with your data, unless we instruct them to do so and the data remains within our controllership. Its privacy notice can be found here – https://www.jottacloud.com/en/privacy.html.

Safeguarding Measures

Citystone Alliance Group takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

• Encryption
• Restricted access
• Firewalls
• Anti-virus/malware

Transfers Outside the EEA

Personal data in the EEA is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Citystone Alliance Group does not transfer or store any personal data outside the EEA.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Citystone Alliance Group; however, as this information is required for us to provide you with our services or act upon legitimate interests, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing your personal data in your capacity as an employee of a company that may benefit from our services and in our interests which is direct marketing.

How Long We Keep Your Data

Citystone Alliance Group only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

Citystone Alliance Group will occasionally contact you by email with details of the services that we provide when such services have been identified as being beneficial and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

Or if you would prefer not to receive above-mentioned marketing you can email our Data Protection Officer directly at dpo@citystonealliancegroup.com.

Lodging A Complaint

Citystone Alliance Group only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Citystone Alliance Group Ltd

Data Protection Officer

3rd Floor, 86-90 Paul Street, London, EC2A 4NE

dpo@citystonealliancegroup.com

Information Commissioner’s Office (ICO) – UK

https://ico.org.uk/make-a-complaint/

Tel: +44 (0) 303 123 1113